IBS Services

For all of our software products we provide the following services:

Pre-Sale Services Include:

• Meetings with all key personnel to determine new system requirements.
• Completion of a Needs Analysis Survey.
• Needs Analysis Survey review.
• Quote - To include software and hardware requirements, implementation services and costs, post installation maintenance costs.

Post-Sale Services Include:

• Full installation of all products in a timely manner that suits your schedule.
• Regular contact to follow up on your satisfaction with your new system and to determine if any add-ons or changes are needed.
• Software Maintenance - Key updates to insure your software is up to date.
• Training - We will provide onsite training for as many personnel as needed.
  New features as required.
  

Methods for Service Include:

• Onsite Service
• Remote Service via GoToMyPc.com, pcAnywhere, GoToAssist, Win VNC, Terminal Services